Support
Fast answers for scans, care plans, My Garden, reminders, optional sync, and subscriptions.
Common questions
How do I get the best identification result?
Use a sharp, well-lit photo that fills the frame with the plant. Include distinctive leaves, flowers, fruit, bark, or the whole growth habit when possible. Avoid multiple different plants in one photo.
Can I use an existing photo?
Yes. Tap Library on the Scan tab to select a saved image, or use Camera to take a new one.
Why can an identification be uncertain?
Many plants look alike, especially without flowers or mature leaves. Check confidence, alternative matches, reference images, and identification tips. Use an expert for edible, toxic, medicinal, allergy, or pet-safety decisions.
Does opening History consume credits?
No. Saved reports and photos open locally and do not call Plant.id or Gemini again. Language rewrite and Ask AI can make a new Gemini request.
How does optional sync work?
Open Settings, enter an email, and verify the one-time code. History and My Garden then sync quietly in the background. You can log out, change email, or delete the sync account from Settings.
How do I restore GardenKeen+?
Open Settings, choose Restore purchases, and use the same Apple Account that made the purchase. You can manage or cancel the subscription in Apple Account subscription settings.
How do I delete data?
Delete individual History or My Garden items from their menus, use the clear options for all local items, or choose Delete sync account in Settings to remove the optional account and synced plant data.
Why did a scan fail?
Check the internet connection and try a smaller, sharp JPEG, PNG, HEIC, or HEIF photo. If the provider cannot recognize enough plant detail, retake the photo closer and in better light.
Can watering reminders be wrong?
Yes. Schedules are estimates. Check soil moisture, pot drainage, temperature, season, rainfall, and the plant's condition before watering. Record or undo watering from My Garden when needed.
Still need help?
Include the app version, iOS version, what happened, and a screenshot when useful.
Email GardenKeen support